Reserving your date
Your date is confirmed once the booking agreement is signed and we’ve received your $125 deposit. Until then, dates are first come, first served, even if we’ve been talking about your event.
The deposit goes toward your package total. It’s refundable only as described under Cancellations below.
Payment
The rest of your balance is due on the day of the event. We take card, cash and Venmo. The same terms apply to every event, including company, school and church bookings, and we can send an invoice if you need one.
Package prices don’t include sales tax, which is added to your total. Tips for your attendants are welcome but never expected.
Saturday and Sunday events have a $50 weekend surcharge. Events outside Salt Lake and Utah counties have an additional travel fee, which we’ll tell you before you book.
Changing your booking
Moving your date. Let us know as soon as you can. If the new date is open, we’ll move your booking and deposit to it for a $25 rescheduling fee. Last-minute changes may not be possible.
Adding time or sticks. Extra service time is $75 an hour and extra sticks are $4 each on Sweet Start and Crowd Pleaser. Extra time on Full Madness is quoted separately. Ask as early as you can, since it depends on our schedule.
Guest count. If your numbers change a lot, tell us so we can make sure the setup still fits.
Cancellations
- More than 3 weeks before the event: your deposit is refunded.
- 3 weeks or less before the event: the deposit is non-refundable. You don’t owe anything beyond it.
Sometimes there are extenuating circumstances. If that’s you, talk to us, and we’ll work something out.
If we ever have to cancel on you, for example because of illness or a breakdown we can’t fix in time, we’ll try to find you a replacement. If we can’t, you get everything back, deposit included.
Weather
Cotton candy doesn’t like rain, humidity or strong wind. If bad weather is expected at an outdoor event, we bring a tent, but we can’t promise the cotton candy won’t soften or dissolve in damp conditions. If the weather makes it unsafe to serve, we’d normally reschedule, but we’ll talk it through with you and come to a resolution together.
What we need at the venue
- A reasonably level space about 10 feet wide and 3 feet deep, plus room for guests to line up.
- A standard outlet within 25 feet of the cart, ideally 15 amp. If there isn’t one, we can bring a generator for $25 an hour.
- A way to roll the cart in. It fits through a normal doorway and can go down stairs if there’s room to turn. Tell us about narrow gates or long walks ahead of time.
- Somewhere to park close by for unloading.
Please check that your venue allows outside food vendors.
If something we weren’t told about makes it unsafe to set up, we’ll work with you and the venue to find a solution.
Service time
We arrive about 30 to 45 minutes early to set up, and your booked time starts at the start time you picked, not when we get there. If you’d like us to stay longer on the day, we’re happy to if our schedule allows, at $75 an hour on Sweet Start and Crowd Pleaser. On a full 3-hour Full Madness booking, the last 15 minutes or so are for machine cooldown and cleanup.
Ingredients and allergies
Our cotton candy is made from sugar, artificial flavoring and food coloring (FD&C Blue 1, Red 40 or Yellow 5, depending on the flavor; Cream has no coloring). The sugar has no gluten ingredients, and nothing we serve is sugar-free. Pop Rocks and our Pop Rocks sprinkles contain milk (lactose), and some toppings contain other artificial colors. We take care to keep things clean, but we can’t promise anything is completely free of allergens. If a guest has a serious allergy, please ask us before the event.
Photos
We sometimes take photos of our setup to use on our website and social media. We don’t post pictures of children, and we don’t post guests whose faces can be clearly seen without asking first. If you’d rather we take no photos at all, just tell us.
Damage and liability
We’ll take care of your space and clean up after ourselves. You’re responsible for damage to our equipment caused by guests, beyond normal use.
Questions
If anything here is unclear, ask before you book. Send us a message or call (801) 616-1354.